This policy applies to physical books purchased through the Wow English publications shop (including student and customer checkout). It does not cover course fees or tuition.
When you can return
- Returns are accepted only for damaged books or a wrong item delivered in error.
- You must contact us within 7 days of delivery.
- Returns are not available as online self-service. Please contact Wow English staff (or use Contact) so we can open a return case for you.
How returns work
- Contact us; staff open a return case (requested).
- Return the book(s) as instructed.
- After we receive the package, we either refund by bank transfer or send a replacement book (exchange), then close the case.
Refunds
- Refunds are paid by manual bank transfer after goods are received and verified — not instantly at checkout. Alternatively, we may exchange for a replacement book instead of a cash refund.
- Delivery charges are normally not refunded, unless staff determine an exception applies (for example, a wrong item caused by us).
- Order payment status stays approved for audit history; the return/refund record is the source of truth for the reversal.